All orders will be started, in the order received and once payment has cleared. If you need to cancel your order, please contact SoDak Screens LLC first to make sure we have not begun making your custom item. There will be no refunds if you cancel your order after we have begun your request.
The current turnaround time for in-stock items are approx. 3-4 business days. Turnaround time includes production time BEFORE shipping. Turnaround time for custom and out-of-stock items are 7-10 business days BEFORE shipping.
BUSINESS DAYS: SoDak Screens LLC business days are considered Monday-Friday.
PAYMENT: There is a credit card processing fee, which will be charged to the final amount due on the bill for the entire invoice for any payment made via credit card.
CUSTOM Items: Custom items made from SoDak Screens LLC are all made to order and therefore we cannot accept returns on these items.
SIZING: Please choose sizing according to the info posted with each shirt offered and notice if it is pre-washed or not. We do our best to include all details of shirt specifications we offer. We also do not pre-wash any apparel due to allergies of detergents to potential customers. Because of this we cannot control the garment shrinkage after washing. We are unable to accept any returns or exchanges due to shrinkage on any purchase.
BRAND/LOGO Image Creation: This is a one-time creation fee that can be used towards your future brand/logo purchases, using this specific brand/logo, by SoDak Screens LLC. You can supply your Brand/Logo in the following formats at no additional cost. File types needed: .eps or .ai
RUSH ORDERS: Rush orders are any order requested in under 10 business days’ time frame (see above). There will be a “rush order fee” applied to your balance owed.
Shirt/Hoodie rush order fee $5 per item
Hat rush order fee $3 per hat
Non-apparel item 20% per item/order
TAX: all purchases made in the state of South Dakota will be charged the 4% sales tax.
SHIPPING: Shipping costs vary upon each order. Items will be shipped via USPS Priority Mail, include tracking and will arrive within 2-3 business days. Unless otherwise specified with customer. If you need your item sooner, contact us for other shipping options.
If you are unhappy with an item and feel that it is not what you ordered or that your item is damaged, please contact us within two days of receipt and we will work together on a solution.
Information Collection & Use:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
If you have any questions about the security at our web site, please send an e-mail to firstname.lastname@example.org.